Q. Why has my rent increased?
A. At Globe, we take pride in maintaining and upgrading our suites to a high standard for the benefit of our tenants. Provincial guidelines allow specific rent increases so that landlords can recoup the cost of that investment.
Q. What happens if I can’t make my rent payment date?
A. Rent is due on the 1st of every month. Late rent is subject to fees set by your provincial residential tenancy legislation.
Q. What alterations can I make to my apartment?
A. We want our tenants to feel at home in their suites. Alterations, such as repainting, for example, may be permitted, but require our prior consent. In most cases, residents will be required to repaint to the original colours upon vacating.
Q. I’m not satisfied with a repair made to my suite, what should I do?
A. Contact your onsite resident manager or property manager as soon as possible so that he or she can assess the extent of the problem and ensure that the issue is fixed as soon as possible.
Q. How can I help to prevent issues with pests?
A. You can help to prevent concerns with pests by maintaining a clean suite. This includes avoiding clutter, storing food properly (i.e., dry goods in proper containers) and by examining second-hand furniture or clothing closely before bringing it into your home. If you suspect you have a problem with pests, notify your onsite resident manager immediately so that we can have a certified pest control company inspect and treat the problem, if necessary.
Q. I have a maintenance request/concern. Whom do I contact?
A. You can send your requests using our online form or you can notify your onsite resident manager or property manager and he or she will follow up to make sure your concerns are dealt with.
Q. What are my rent payment options?
A. We provide a variety of convenient ways to pay your rent without having to leave your home. You can pay your rent online by using TenantPay or you can sign up for automatic withdrawal of funds. You can also provide your resident manager with post-dated cheques, certified cheques or money orders. Note, for the safety of our staff, we have a no cash policy, which applies to all of our locations including head office.
Q. I want to add a roommate, what do I do?
A. Any person 18 years or older who will be moving into your suite must fill out an Add to Lease Application form, available online or from your resident manager, in order to be listed on the lease. The applicant may be required to pay a fee as set out in provincial legislation and is subject to the same checks as any other applicant including confirmation of rental history, employment/income and credit checks.
Q. You have a no pet policy. Does this include all pets?
A. Our no pet policy includes all breeds including caged and non-caged animals. There are special allowances for certified service animals.
Q. You have a no smoking policy. Where am I allowed to smoke?
A. The no smoking policy includes the suite, balconies and all common areas of the building and property of the building. Tenants who wish to smoke must do so off the property.
Q. Am I allowed to barbeque on my balcony/patio?
A. It depends on the construction of your building. Please see your onsite resident manager to confirm you are permitted to barbeque.
Q. My question has not been answered here, whom shall I contact?
A. If you have additional questions, please contact your onsite resident manager/property manager.